Privacy Policy

Information We Collect

We collect various types of information to provide and improve our services. This includes:

• Personal identification details when you register for events or create an account
• Contact information such as your name, email address, and phone number
• Event registration data including your preferences for music genres and event types
• Payment information when you purchase tickets or memberships
• Usage data including pages visited, time spent on our website, and interaction patterns
• Device information such as browser type, operating system, and IP address
• Cookies and similar tracking technologies to enhance your browsing experience

We only collect information necessary to serve your needs and improve our offerings. You are never required to provide personal information beyond what is essential for the services you request.

How We Use Your Information

We use the information we collect for several important purposes. Your data helps us deliver and personalize our services, process ticket sales and event registrations, send you updates about upcoming performances and community events, and improve our website and user experience based on how you interact with our content.

We also use your information to communicate with you about events that match your interests, such as swing dance evenings, blues nights, folk acoustic performances, or chamber orchestra concerts. We may send promotional emails about new events, but you can unsubscribe from these communications at any time. We never sell or rent your personal information to third parties without your explicit consent.

Your Privacy Rights

You have important rights regarding your personal information. You have the right to access your data and receive a copy of the information we hold about you. You can also request correction of any inaccurate or incomplete information, request deletion of your data when it is no longer needed, withdraw consent for processing, and object to certain types of data processing activities.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days. In some cases, we may need to verify your identity before providing access to sensitive information. We take all requests seriously and are committed to respecting your privacy preferences.

Cookies and Tracking Technologies

We use cookies to improve your browsing experience and understand how you use our website. Cookies are small files stored on your device that help us remember your preferences and personalize your visits. Essential cookies are necessary for the website to function properly, while analytics cookies help us understand visitor behavior and improve our services.

Marketing cookies allow us to show you relevant content and events based on your interests. You can control your cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to access some features of our website. For more detailed information about our cookie practices, please refer to our Cookie Policy.

Data Security

We take the security of your personal information very seriously. We implement industry-standard security measures including encryption, secure servers, and access controls to protect your data from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to secure all data transmission.

While we strive to protect your information using appropriate safeguards, no security system is completely impenetrable. We cannot guarantee absolute security, but we continuously monitor and update our security practices to address emerging threats. If we discover any security breach affecting your information, we will notify you promptly.

Third-Party Services

We may use third-party service providers to assist with payment processing, email delivery, analytics, and website hosting. These providers are contractually obligated to use your information only as necessary to provide services to us and must maintain the confidentiality of your data. We do not permit third parties to use your information for their own marketing purposes without your consent.

We carefully select our service providers and ensure they maintain adequate security standards. However, we are not responsible for the privacy practices of third-party websites or services that are not under our control. We encourage you to review the privacy policies of any external services before providing your information.

Children’s Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected information from a child under 18, we will promptly delete such information and take steps to prevent further collection.

Parents or guardians who believe their child has provided information to us should contact us immediately. We are committed to protecting the privacy and safety of young people and comply with all applicable laws regarding children’s online privacy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website and updating the “Last updated” date at the top of this document. Your continued use of our services following any changes constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this policy periodically to stay informed about how we protect your information. If you do not agree with any changes we make, you may discontinue your use of our services.